Authorization
R&S Northeast LLC (the Company) requires that a
PRODUCT RETURN AGREEMENT, signed by an authorized representative of
customers desiring to return merchandise, be on file, as a precondition to return product. Authorization is required to return each shipment of
merchandise. All products returned without proper authorization will be destroyed by the Company at the customer’s expense.
Terms of Return Policy
The Company will accept returned merchandise in accordance with the guidelines required by the Prescription Drug Marketing Act (PDMA)
of 1987, as amended and only from the Company’s direct customers in good credit standing. Customers returning product must attest that
proper quality control measures were followed during the storage, handling, & shipping of the merchandise. Credit will not be issued to third
party return companies. Credits are calculated based on customer’s cost of acquisition less a 25% processing fee. Credits will be allowed for
future purchases only and are valid for twelve months from date of issue.
Credit will not be issued for products destroyed by customers or third parties. The Company is not responsible for return shipments lost or
damaged in transit. Returns are subject to inspection and final acceptance by the Company and credit may not be claimed as an offset against
outstanding invoices until issued. The Company reserves the right to require proof of purchase for any returned item. Expired products may be
returned at the sole discretion of the Company.
Products returned are subject to final review and acceptance by the Company and will be processed in accordance with the return policy in
effect when the product is received. Products received become the property of the Company, who reserves the right to dispose of the
merchandise and declare no credit value. Product received by the Company outside of policy guidelines will not be returned to customers
and credit will not be issued.
The Company’s Customer Service Representatives are not permitted to modify this policy. Customer’s returns must comply with
instructions contained in the Return Goods Authorization (RGA) or will not be accepted. The Company will not track return shipments.
The Company reserves the right to determine whether items qualify for return, credit or refund; and the right to modify this policy without
advance notice. The Company will not honor any Processing/Handling, Documentation, Administrative or Destruction Fee’s assessed for the
return, handling, processing or incineration of product.
Returnable Items
- Product purchased directly from the Company.
- Product shipped as a result of the Company’s shipping error if reported within 10 days of receipt and received within 30 days of invoice date.
- Product that is unopened, undamaged, with intact labels and in original manufactured packaging & condition.
- We take product down to expiration date. Product may be returned prior to expiration.
Non-Returnable Items
- Refrigerated products.
- Products with broken seals, in open packages, partially filled containers, or with defaced or no label.
- Products purchased or otherwise obtained in violation of any Federal, State or Local law or regulation.
- Merchandise discontinued by the Company for more than 1 year.
- Products not returned within 30 days of receipt of an RGA.
- Damaged, deteriorated, misbranded, counterfeited, suspected of being counterfeited, adulterated, or otherwise deemed unfit for human use.
- Third party returns.
- Inventory sold as part of sale, transfer of account or obtained from a bankruptcy sale.
- Product sold as non-returnable.
Credit
- Expired merchandise will receive credit based on individual manufacturer’s credit policies, but the product must be received by the
Company in sufficient time to comply with the return policies of the manufacturer, otherwise, no credit will be issued.
Transportation Charges
- Transportation charges for returns are the responsibility of the customer.
Customer Procedure
1. Customer must contact their CSR for authorization to return merchandise and receive a
Return Goods Worksheet.
2. Complete the
Return Goods Worksheet and return it to the company as directed.
3. Upon authorization of the company, the product can be returned to: R&S Northeast LLC, 10049 Sandmeyer Lane, Philadelphia Pa 19116
UPDATED 01/21/2011
