Home : Legal Statement
General Sales Policies

R&S Northeast
256 Geiger Road
Philadelphia, PA 19115-1008

General Sales Policy

TERMS AND CONDITIONS
Prices and terms are F.O.B. R&S Northeast, Philadelphia PA 19115 and are subject to change without prior notice. Purchase agreements shall be construed in accordance with the laws of the Commonwealth of Pennsylvania and the parties agree that any claims arising under purchase agreements shall be subject to the jurisdiction of the courts of the Commonwealth of Pennsylvania. A properly executed credit application is required before sales on credit are provided to our customers.

Payment for sales and services is to be made from invoice and within the terms agreed to as stated on the invoice. Unless otherwise approved by the Company, full payment is due on the 30th day following the invoice date. Statements are mailed as a courtesy during the first week of each month. Failure to pay invoices for merchandise and late fees, if any, in full and within agreed terms will result in curtailment of shipments and may result in revocation of credit terms or termination of the business relationship with the Customer.

Late payments to the Company will result in the assessment of a late fee on the outstanding balance of 1.5% per monthly billing cycle. In the event the Company incurs collection costs or institutes suit to collect amounts past due under this agreement or any portion thereof, Customer promises to pay such additional collection costs, charges, and expenses including reasonable attorney’s fees.

Customer agrees not to make any deduction from payment unless a Company credit memorandum has been issued to the Customer. Credits are void 12 months after the date of issue and are valid only against future purchases.

Payment must be made in U.S. currency only and may be in the form of check, money order, wire transfer, or credit card. Cash is not accepted. Payments in the form of checks or money order must be addressed and forwarded to the Company’s lockbox. Payments must be received in the lockbox on or before the due date in order to avoid disruptions in shipments and additional finance charges.

The purchase of prescription drugs requires proof of appropriate license(s). Product will not be shipped without proper documentation provided to the Company. The Company reserves the right to limit purchase quantities. Reports of suspicious order quantities of controlled substances will be reported to the DEA by the Company in accordance with the law.

For sales into states where R&S Northeast is not required to collect sales tax, the customer agrees to report, collect and remit all applicable sales and use taxes to the appropriate taxing authority. If required, the customer is responsible for providing R&S Northeast with documentation of proof of sales tax exempt status.

Every attempt will be made to inform customers of policy changes. However, we reserve the right to amend prices and terms and conditions of sale without notice.

CREDIT
Credit may be extended to new customers upon completion of a properly executed R&S Northeast LLC credit application. Customers who have 30 day terms go on credit hold when an invoice is 15 days past due. Customers with 45 day terms go on credit hold when an invoice is 1 day past due. Customers may go on credit hold for exceeding their credit limit, a history of slow payment, for a license discrepancy, for violations of Federal or State Law, or reasons not listed here.

PRICING
Customer orders are subject to acceptance and approval by R&S Northeast.

DAMAGED SHIPMENTS AND DISCREPANCIES
If damage is visible at the time of delivery, a notation of damages should be made on the carrier’s delivery or freight bill or order can be refused. Notification of delivery problems must be made to R&S Northeast within ten (10) business days of receipt of damaged shipment to ensure processing of replacement order and to file a freight claim with the carrier.

Notification of shipping errors, discrepancies and other claims against sales must be made within ten (10) days of receipt of goods in order to receive credit. To avoid processing fees, return of product for damages and discrepancies must be received by R&S Northeast within 30 days of the invoice date. Product received after 30 days may be subject to a processing fee of up to 20%. Our Company Policy regarding returns is detailed in the Company’s “Return Goods Policy” which is provided to every customer.

DELAY IN TRANSIT
R&S Northeast is not responsible for delays in transit due to weather conditions, carrier strikes and other acts of nature which may impede shipment of product. If an expected delivery has not been received within 10 business days after product was ordered, call customer service for status of order.

SHIPMENT
A charge of $9.95 per order will be charged on orders under $150.00. Large orders and special handling requests are billed at additional cost.

Refrigerated shipments will be charged based on weight including required packaging, dimensional weight of package, and destination.

R&S Northeast uses UPS and FedEx as prime carriers. Requests for Next day, second day, third day, and Saturday delivery is available at an additional cost. To guarantee next day or second day delivery, orders must be placed before 2:30 p.m. Eastern Standard Time (EST).

FORCE MAJURE
R&S Northeast shall not be liable for failure to supply products or to perform on any contract due to strike, acts of nature, acts of Government, and interruptions in transportation, inability to obtain supplies of raw materials, product recalls or other causes beyond R&S Northeast’s control.

(07/02/2007)

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